Shipping & Returns

Shipping

Shipping within Australia

Free shipping on orders over $50!!

Shipping on orders under $50 is a flat rate of $9.95.

Express Post is available for a flat rate of $15.95 while AusPost prioritises Express Post they can not guarantee next day delivery at the moment.

We aim to have orders placed prior to 10am on a business day dispatched the same day.

All products are shipped from Sydney, NSW. Orders should usually be received within 2 – 9 business days. Postage may be with Australia Post, Sendle or any other courier company we select.

Please ensure the correct address has been provided, re-postage of items that have been returned to Nappy Box Co will not be covered by us.

International Shipping

New Zealand

Shipping to New Zealand is available from $19.95 up to a maximum flat rate of $29.95. The rate is weight based and calculated at Checkout.

United Kingdom

Shipping to the United Kingdom is available from $29.95 up to a maximum flat rate of $49.95. The rate is weight based and calculated at Checkout. Please note that Licensed Prints can not be shipped to the UK at this stage.

Shipping to other international destinations can be arranged. Please contact us if you would like to arrange international shipping outside NZ & UK.

Returns

We accept returns for change of mind (excluding face masks).  All goods must be in original packaging (where applicable) and unused (this means they cannot be washed). Buyer to pay return postage (tracked post via Australia Post). If you would like to make a return for change of mind, please contact us within 14 days from date of purchase. For Afterpay & Humm orders there is a 10% restocking fee due to the fees we are charged from them.


Prior to dispatch we check all products to ensure there are no faults. However, if something slips through, please contact us so that we can arrange a replacement or refund